Refund Policy

One-time purchases

Roadster AI offers individual videos and multi-video packs as one-time purchases. There is no subscription or automatic renewal. Check the selected quantity and final total before paying. Your payment receipt and order record identify the purchase.

If generation fails

When a task is confirmed as failed, the generation credits reserved for that task are returned to your account. A task that is queued or still processing is not yet a confirmed failure. Credit returns and cash refunds are different: returned credits can be used for another generation and do not by themselves reverse a payment.

If a failed task has not returned its reserved credits, contact support with the task ID so we can check its status and credit entries. Do not pay again to resolve a credit display issue.

Payment problems and refund requests

For duplicate charges, a paid order that did not deliver the purchased balance, unauthorized charges, or a request about an unusable result, submit a support ticket. Include:

• The account email used for the purchase.
• The order number or payment receipt reference.
• Any related generation task ID.
• A short description of what happened and the resolution you are requesting.

Never include your password or a full card number. We review the payment, usage, task history, and applicable consumer rights to determine the remedy. This may include correcting the balance, restoring credits, fixing delivery, or issuing an approved payment refund. There is no automatic refund promise for every completed generation.

Approved refunds

An approved payment refund is sent through the payment provider for the original transaction. The time it takes to appear depends on that provider and your bank. A submitted request or provider-pending refund is not the same as a completed refund; support can confirm the recorded status.

Applicable consumer rights continue to apply to each request, including any mandatory cancellation or refund rights.

Download your result

Completed video files are scheduled to expire 30 days after completion. Save your file before it expires. For help with a missing or inaccessible download, send the task ID to support.

For account data and media retention details, see the Privacy Policy. For general service rules, see the Terms of Service.